An operable email based intelligent personal assistant

Wenbin Li, Ning Zhong*, Yiyu Yao, Jiming LIU

*Corresponding author for this work

Research output: Contribution to journalJournal articlepeer-review

11 Citations (Scopus)


The recent phenomena of email-function-overloading and email-centricness in daily life and business have created new problems to users. There is a practical need for developing a software assistant to facilitate the management of personal and organizational emails, and to enable users to complete their email-centric jobs or tasks smoothly. This paper presents the status, goals, and key technical elements of an Email-Centric Intelligent Personal Assistant, called ECIPA. ECIPA provides various assisting functions, including automated and cost-sensitive spam filtering based on corresponding analysis, ontology-mediated email classification, query and archiving. ECIPA can learn from dynamic user behaviors to effectively sort and automatically respond email. Techniques developed in Web Intelligence (WI) are adopted to implement ECIPA. In order to facilitate cooperation of ECIPAs of different users, the concept of operable email, an extension of traditional email with an operable form, is introduced. ECIPA can in fact be viewed as a family of collaborative agents working together on the operable email.

Original languageEnglish
Pages (from-to)125-147
Number of pages23
JournalWorld Wide Web
Issue number2
Publication statusPublished - Mar 2009

Scopus Subject Areas

  • Software
  • Hardware and Architecture
  • Computer Networks and Communications

User-Defined Keywords

  • Email filtering
  • Intelligent agents
  • Operable email
  • Personal assistant
  • Web intelligence


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