Achieving task and extra-task-related behaviors: A case of gender and position differences in the perceived role of rewards in the hotel industry

Flora CHIANG*, Thomas A. Birtch

*Corresponding author for this work

    Research output: Contribution to journalJournal articlepeer-review

    44 Citations (Scopus)

    Abstract

    The study drew on a sample (n=284) from the hotel industry in Hong Kong to advance our understanding about the perceived effectiveness of various reward instruments in achieving specific task and extra-task performance behaviors. We found that the perceived motivating value of a reward varied according to its type. Non-financial rewards, for example, were found to play a prominent role in achieving extra-task performance dimensions. Employee characteristics also affected the perceived performance implications of various rewards. Nevertheless, caution must be exercised when interpreting the results, as other factors may also influence reward-performance relationships, thus paving the way for future research.

    Original languageEnglish
    Pages (from-to)491-503
    Number of pages13
    JournalInternational Journal of Hospitality Management
    Volume27
    Issue number4
    DOIs
    Publication statusPublished - Dec 2008

    Scopus Subject Areas

    • Tourism, Leisure and Hospitality Management
    • Strategy and Management

    User-Defined Keywords

    • Employee task and extra-task performance
    • Hotel industry
    • Rewards

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