Achieving task and extra-task-related behaviors: A case of gender and position differences in the perceived role of rewards in the hotel industry

Flora CHIANG*, Thomas A. Birtch

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

36 Citations (Scopus)

Abstract

The study drew on a sample (n=284) from the hotel industry in Hong Kong to advance our understanding about the perceived effectiveness of various reward instruments in achieving specific task and extra-task performance behaviors. We found that the perceived motivating value of a reward varied according to its type. Non-financial rewards, for example, were found to play a prominent role in achieving extra-task performance dimensions. Employee characteristics also affected the perceived performance implications of various rewards. Nevertheless, caution must be exercised when interpreting the results, as other factors may also influence reward-performance relationships, thus paving the way for future research.

Original languageEnglish
Pages (from-to)491-503
Number of pages13
JournalInternational Journal of Hospitality Management
Volume27
Issue number4
DOIs
Publication statusPublished - Dec 2008

Scopus Subject Areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

User-Defined Keywords

  • Employee task and extra-task performance
  • Hotel industry
  • Rewards

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