Abusive supervision and job-oriented constructive deviance in the hotel industry: Test of a nonlinear mediation and moderated curvilinear model

Wen Pan, Liuyuan Sun, Li yun Sun*, Chenwei Li, Alicia S M LEUNG

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)

Abstract

Purpose: Drawing on activation theory, this paper aims to examine the process through which abusive supervision influences job-oriented constructive deviance (JCD) in the hospitality industry. Design/methodology/approach: Data are collected from 198 employees working with 34 supervisors, at three time points across four hotel groups in Macau. The instantaneous indirect effect and moderated curvilinear effect using established measures are tested. Findings: First, abusive supervision was positively associated with hotel employees’ job dissatisfaction and their job dissatisfaction had an inverted curvilinear effect on JCD. Second, job dissatisfaction nonlinearly mediated the impact of abusive supervision on JCD. Third, high problem-focused coping decelerated the diminishing benefits of job dissatisfaction on JCD. Practical implications: First, organizations should accept employees’ constructive deviance but suppress managers’ abusive supervision. Second, organizations need to improve employees’ problem-focused coping skills and channel job dissatisfaction into constructive and active behaviors. Originality/value: Theoretically, the authors test a nonlinearly mediating and moderated curvilinear model and address the research concern on whether, why and how service employees decide to engage in positive deviant behaviors when encountering abusive supervision. Practically, the authors avoid concluding that moderate levels of abusive supervision can promote positive employee behaviors and refrain from justification of abusive supervision in the hospitality context.

Original languageEnglish
Pages (from-to)2249-2267
Number of pages19
JournalInternational Journal of Contemporary Hospitality Management
Volume30
Issue number5
DOIs
Publication statusPublished - 2018

Scopus Subject Areas

  • Tourism, Leisure and Hospitality Management

User-Defined Keywords

  • Abusive supervision
  • Job dissatisfaction
  • Job-related constructive deviance
  • Problem-focused coping

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