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Abusive supervision and frontline employees' service performance
Zhaoquan Jian
, Ho Kwong Kwan
, Qian Qiu
, Zhi Qiang Liu
,
Frederick Hong kit Yim
Research output
:
Contribution to journal
›
Journal article
›
peer-review
103
Citations (Scopus)
Overview
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Dive into the research topics of 'Abusive supervision and frontline employees' service performance'. Together they form a unique fingerprint.
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Keyphrases
Employee Service Performance
100%
Frontline Employees
100%
Abusive Supervision
100%
Organization-based Self-esteem
75%
Relational-interdependent Self-construal
75%
Mediating Effect
50%
Service Performance
50%
Mediating Role
25%
China
25%
Moderating Role
25%
Managerial Implications
25%
Negative Relationships
25%
Relationship Performance
25%
Supervisor-subordinate Dyads
25%
Large Hotel
25%
Social Sciences
Abusive Supervision
100%
Self Esteem
75%
Self-Construals
75%
China
25%
Hotel
25%
Psychology
Construal
100%
Self-Esteem
100%