@inbook{1483974f781a4b7db6fbf2a75a17966a,
title = "A user manual for the Service Leadership Knowledge Scale",
abstract = "With a strong evidence base linking leadership knowledge to leadership practices, the Service Leadership Knowledge Scale was developed as an objective assessment tool to assess an individual{\textquoteright}s knowledge pertaining to Service Leadership based on the Service Leadership Theory. With an initial item pool of 200 items, the final Service Leadership Knowledge Scale consists of 40 items which demonstrated robust psychometric properties. In this chapter, a brief introduction of the development of the Service Leadership Knowledge Scale as well as its conceptual framework is attempted. The validation process,norm statistics, administration notes, and guidelines for scale score interpretation are also discussed.",
author = "Shek, \{Daniel T.L.\} and Lawrence MA and Low, \{Siew Shen\} and Xiaoqin Zhu and Diya Dou",
note = "Publisher Copyright: {\textcopyright} 2019 Nova Science Publishers, Inc.",
year = "2019",
language = "English",
series = "Public Health: Practices, Methods and Policies",
publisher = "Nova Science Publishers",
pages = "209--226",
editor = "Shek, \{Daniel TL\} and Li Lin and Xiaoqin Zhu and Joav Merrick",
booktitle = "Service Leadership",
address = "United States",
}
