A structural equation model of supply chain quality management and organizational performance

Chinho Lin*, Vincent W S CHOW, Christian N. Madu, Chu Hua Kuei, Pei Pei Yu

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

237 Citations (Scopus)

Abstract

In this paper, we identify through the use of empirical data collected from Taiwan and Hong Kong, the factors that influence supply chain quality management. The data was collected from practicing managers. The findings for the two sets of data were consistent. The data showed that Quality Management (QM) practices are significantly correlated with the supplier participation strategy and this influences tangible business results, and customer satisfaction levels. The data also showed that QM practices are significantly correlated with the supplier selection strategy. The empirical results presented could be used to improve the management of supply chain networks in the economies studied.

Original languageEnglish
Pages (from-to)355-365
Number of pages11
JournalInternational Journal of Production Economics
Volume96
Issue number3
DOIs
Publication statusPublished - 18 Jun 2005

Scopus Subject Areas

  • Business, Management and Accounting(all)
  • Economics and Econometrics
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

User-Defined Keywords

  • Organizational performance
  • Structural equation model
  • Supply chain quality management

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