Abstract
Conversational recommender agents have been rapidly developed and applied in various domains (e.g., amusement, e-commerce, tourism) in recent years, to allow users to easily access information or service through natural communication with the system. However, little attention has been paid to the news domain, though some news organizations (e.g., ABC, BBC) have started to deploy news chatbots to engage with audiences. In this work, we performed a pilot study in form of a semi-structured interview for the purpose of knowing important features of recommendations users expect when they interact with a news conversational agent. In particular, in order to acquire users’ thoughtful feedback, we implemented a prototype system based on a taxonomy that covers all of the major recommendation-seeking and information-searching goals according to related literature. The interview results reveal users’ opinions on various aspects of a conversational agent for news recommendation, including the condition under which they may request/accept the news recommendation by a conversational agent, important features of the conversational news recommendation they expect, and their preferred preference elicitation strategy. Several practical implications are concluded at the end, which might inspire the design and development of effective conversational agents in the news domain.
Original language | English |
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Title of host publication | CUI 2022: Proceedings of the 4th Conference on Conversational User Interfaces |
Publisher | Association for Computing Machinery (ACM) |
Pages | 1–6 |
Number of pages | 6 |
ISBN (Print) | 9781450397391 |
DOIs | |
Publication status | Published - 26 Jul 2022 |
Event | 2022 Conversational User Interfaces - Glasgow, UK, Glasgow, United Kingdom Duration: 26 Jul 2022 → 28 Jul 2022 https://www.conversationaluserinterfaces.org/2022/ |
Publication series
Name | Proceedings of the Conference on Conversational User Interfaces |
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Conference
Conference | 2022 Conversational User Interfaces |
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Abbreviated title | CUI 2022 |
Country/Territory | United Kingdom |
City | Glasgow |
Period | 26/07/22 → 28/07/22 |
Internet address |
User-Defined Keywords
- Conversational recommender agents
- news chatbots
- interview study
- qualitative results