A Model of Service Recovery Evaluation: Integrating Perceived Justice within the Expectancy-Disconfirmation Framework

Chi Kin Bennett Yim, Flora F. Gu, Wa Kimmy Chan, David K. Tse

Research output: Contribution to conferenceConference abstractpeer-review

Original languageEnglish
Publication statusPublished - Jun 2003
EventConsumer Satisfaction Research Conference - Utah, United States
Duration: 1 Jun 20033 Jun 2003


ConferenceConsumer Satisfaction Research Conference
Country/TerritoryUnited States

Cite this