A Model of Service Recovery Evaluation: Integrating Perceived Justice within the Expectancy-Disconfirmation Framework

Chi Kin Bennett Yim, Flora F. Gu, Wa Kimmy Chan, David K. Tse

Research output: Contribution to conference › Conference abstract › peer-review

Original language	English
Publication status	Published - Jun 2003
Event	Consumer Satisfaction Research Conference - Utah, United States Duration: 1 Jun 2003 → 3 Jun 2003

Conference	Consumer Satisfaction Research Conference
Country/Territory	United States
City	Utah
Period	1/06/03 → 3/06/03

Cite this

@conference{891addcb412741a4bd4f558d3da3d927,

title = "A Model of Service Recovery Evaluation: Integrating Perceived Justice within the Expectancy-Disconfirmation Framework",

author = "Yim, {Chi Kin Bennett} and Gu, {Flora F.} and Chan, {Wa Kimmy} and Tse, {David K.}",

year = "2003",

month = jun,

language = "English",

note = "Consumer Satisfaction Research Conference ; Conference date: 01-06-2003 Through 03-06-2003",

}