Skip to main navigation
Skip to search
Skip to main content
Sort by:
Keyphrases
Collaborative Consumption
100%
Customer Service System
100%
Paradox Perspective
100%
Service Profit Chain
100%
Joint Service
100%
Robot Affect
100%
Techno
100%
Being Alone
100%
Service Consumption
100%
Solo
100%
Perceived Consumer Effectiveness
100%
Environmental Knowledge
100%
Socially Responsible Consumption
100%
Generation Z (Gen Z)
100%
Muerte
100%
Psychological Distance
100%
Language Use
100%
Service Providers
70%
Socially Responsible Consumption Behavior
62%
Role Pressure
60%
Sharing Economy
50%
Rapport
50%
Proactive Decision Making
50%
Service Features
50%
Life Insurance Services
50%
Native Language
50%
Distance to Death
50%
After Death
50%
Sales Communication
50%
Politicians
50%
Funeral Services
50%
Communication Strategies
50%
Marketing Information
50%
Two-field
50%
Actual Purchase
50%
Fear of Death
50%
Language-based
50%
Native English Speakers
50%
Customer Participation
50%
Second Language
50%
Product Sales
50%
Product Features
50%
Eye-tracking Study
50%
Service Sales
50%
Carry-over Effects
37%
Eeriness
33%
Human-robot
33%
Service Experience
33%
Consumption Goals
33%
Sharing Platform
30%
Airbnb
30%
Service Outcomes
30%
Shared Experience
30%
System Implementation
28%
Customer Service
28%
Knowledge-attitude-behavior Model
25%
Consumption Context
20%
Peer Specialists
20%
Service Provider Perspectives
20%
Market Value
20%
Curvilinear Effects
20%
Value Co-creation
20%
Parallel Mechanism
16%
Service Delivery Process
16%
Hedonic Consumption
16%
Hospitality Services
16%
Behavioral Outcomes
16%
Service Evaluation
16%
In-group Favoritism
16%
Online Experiment
16%
Attitudinal Outcomes
16%
Information Processing Theory
16%
Anthropomorphism
16%
Relevant Implication
16%
Service Process
16%
Sequential Mixed Methods Design
14%
Service Theory
14%
Large Business
14%
Business-to-business Services
14%
Core Services
14%
Information System Service
14%
Human Technology
14%
Employee Management
14%
External Customer
14%
Marketing Literature
14%
Follow-up Interviews
14%
Contextual Factors
14%
Human Agents
14%
Management Literature
14%
Disruptive Change
14%
Business Services Firms
14%
Services Marketing
14%
Agentic
14%
Technology Challenges
14%
Role Theory
14%
Extended Knowledge
14%
Technology Effect
14%
Service Management
14%
Valuable Insight
12%
Knowledge-attitude-behavior
12%
Consumer Products
12%
Design Methodology
12%
Longitudinal Design
12%
Fast-moving
12%
Alternative Theories
12%
Knowledge Attitude
12%
Moderating Role
12%
Knowledge Types
12%
Behavioral Effects
12%
Existing Knowledge
12%
Customer Perspective
10%
Repurchase Intention
10%
Monetary Compensation
10%
Provider Services
10%
Collaborative Consumption Platforms
10%
Platform Characteristics
10%
Active Joint
10%
Customer Satisfaction
10%
Service-dominant Logic
10%
Quality of Service
10%
Multidimensional Measure
10%
Experiential Outcomes
10%
Relevant Context
10%
Provider Characteristics
10%
New Listings
10%
Sharers
10%
Number of Services
10%
Platform Features
10%
Service Needs
10%
Psychological Roles
10%
Shared Services
10%
Service Supply
10%
Service Enabler
10%
Brand Image
10%
Legal Ownership
10%
Psychological Mechanisms
10%
Psychological Ownership
10%
Joint Participation
10%
Customer Characteristics
10%
Service Users
10%
Inverted U-shaped Relationship
10%
No Transfers
10%
Online Platforms
10%
Anecdotal Evidence
10%
Social Sciences
Information Processing
100%
Sharing Economy
100%
Internet-Of-Things
100%
Health Care Delivery
100%
Consumer Behavior
100%
Generation Z
100%
Sales
100%
Spanish
66%
Service Provider
62%
Behavior Model
40%
Management Operations
33%
Eye Tracking
33%
Marketing Information
33%
Decision Making
33%
Life Insurance
33%
Native Language
33%
Communication Strategy
33%
English
33%
Design Methodology
20%
Authors
20%
Airbnb
18%
Information Systems
14%
Contextual Factor
14%
Internal Employee
14%
External Customer
14%
Business Service
14%
Employee Management
14%
Services Management
14%
Marketing of Service
14%
Role Theory
14%
Dominant Logic
6%
Customer Perspective
6%
United States of America
6%
Brand Image
6%