Keyphrases
Collaborative Consumption
100%
Customer Service System
100%
Paradox Perspective
100%
Service Profit Chain
100%
Joint Service
100%
Robot Affect
100%
Techno
100%
Being Alone
100%
Service Consumption
100%
Solo
100%
Service Provider
70%
Role Tensions
60%
Sharing Economy
50%
Rapport
50%
Eeriness
33%
Human-robot
33%
Service Experience
33%
Consumption Goals
33%
Sharing Platform
30%
Airbnb
30%
Shared Experiences
30%
Service Outcomes
30%
System Implementation
28%
Customer Service
28%
Consumption Context
20%
Peer Specialists
20%
Service Provider Perspectives
20%
Market Value
20%
Curvilinear Effects
20%
Value Creation
20%
Parallel Mechanism
16%
Service Delivery Process
16%
Hedonic Consumption
16%
Hospitality Services
16%
Behavioral Outcomes
16%
Service Evaluation
16%
In-group Favoritism
16%
Online Experiment
16%
Attitudinal Outcomes
16%
Information Processing Theory
16%
Anthropomorphism
16%
Relevant Implication
16%
Service Process
16%
Sequential Mixed Methods Design
14%
Service Theory
14%
Large Business
14%
Business-to-business Services
14%
Core Services
14%
Information System Service
14%
Human Technology
14%
Employee Management
14%
External Customer
14%
Marketing Literature
14%
Follow-up Interviews
14%
Contextual Factors
14%
Human Agents
14%
Management Literature
14%
Disruptive Change
14%
Business Services Firms
14%
Services Marketing
14%
Agentic
14%
Technology Challenges
14%
Role Theory
14%
Extended Knowledge
14%
Technology Effect
14%
Service Management
14%
Customer Perspective
10%
Online Platform
10%
Repurchase Intention
10%
Monetary Compensation
10%
Provider Services
10%
Collaborative Consumption Platforms
10%
Platform Characteristics
10%
Active Joint
10%
Inverted U-shaped Relationship
10%
Customer Satisfaction
10%
Service-dominant Logic
10%
Quality of Service
10%
Multidimensional Measure
10%
Experiential Outcomes
10%
Relevant Context
10%
Provider Characteristics
10%
New Listings
10%
Sharers
10%
Number of Services
10%
Platform Features
10%
Service Needs
10%
Psychological Roles
10%
Shared Services
10%
Service Supply
10%
Service Enabler
10%
Service Users
10%
Brand Image
10%
Legal Ownership
10%
Anecdotal Evidence
10%
Psychological Mechanisms
10%
Psychological Ownership
10%
Joint Participation
10%
Customer Characteristics
10%
Social Sciences
Information Processing
100%
Sharing Economy
100%
Robotics
100%
Hospitality
100%
Health Care Delivery
100%
Internet-Of-Things
100%
Service Provider
62%
Airbnb
18%
Business Service
14%
Employee Management
14%
Information Systems
14%
Contextual Factor
14%
Services Management
14%
Marketing of Service
14%
Role Theory
14%
Psychology
12%
Ownership
12%
United States of America
6%
Brand Image
6%
Computer Science
Collaborative Consumption
100%
Robot
100%
Service Provider
81%
parallel mechanism
16%
Behavioral Outcome
16%
Service Delivery
16%
Information Processing
16%
Robotics
16%
Service Process
16%
Customer Satisfaction
9%
Dominant Logic
9%
Psychological Mechanism
9%
Underlying Mechanism
9%
Online Platform
9%
Customer Perspective
9%