Keyphrases
Service Recovery
100%
Group Service Failure
88%
Social Impact Theory
88%
Group Service
83%
Economic Recovery
83%
Group Size
83%
Moderating Effect
83%
Group Failure
72%
Strategy Effectiveness
66%
Relational Distance
66%
Social Recovery
61%
Service Failure
55%
Recovery Strategy
50%
Perceived Justice
50%
Consumer Response
44%
Social Nature
38%
Individual Customer
33%
Social Force
33%
Mode of Delivery
33%
Negative Word-of-mouth Intention
33%
Dyadic Interaction
22%
Consumer Satisfaction
22%
Close Relationships
22%
Social Ecology
22%
Public Economics
22%
Service Users
22%
Theoretical Understanding
22%
Social Relationships
22%
Service Provider
22%
Interactional Justice
16%
Personal Recovery
16%
Conation
16%
Refund
16%
Impact Source
16%
Marketing Literature
16%
Conventional Wisdom
16%
Sincerity
16%
Repurchase
16%
Social Resources
16%
Social Impact
16%
Mode Interaction
16%
Distributive Justice
16%
Standardized Mean
16%
Two-component
16%
Services Marketing
16%
Sources of Influence
16%
Internal Validity
16%
Impact Target
16%
Effectiveness of Interaction
16%
Recovery Effectiveness
16%
Impact Processes
16%
Firm Cost
16%
Source Strength
16%
Putting
16%
Failure Recovery
16%
Customer Perception
16%
All-affected
16%
Source Impact
16%
Two-mode
16%
Mode Recovery
16%
Customer Repurchase Intention
16%
Mass Recovery
16%
Recovery Mode
16%
Social Sciences
Economic Recovery
83%
Justice
66%
Consumer Satisfaction
22%
Close Relationship
22%
Service Provider
22%
Consumer Affect
22%
Public Economics
22%
Social Ecology
22%
Social Relationships
22%
Distributive Justice
16%
Target Group
16%
Marketing of Service
16%
Individual Differences
16%