Keyphrases
Service Failure
100%
Anger
75%
Incidental Emotions
62%
Failure Context
50%
Restoration Mechanism
50%
Social Consumers
50%
Social Exclusion
50%
Consumer Switching Behavior
50%
Incidental
50%
Switching Behavior
33%
Consumer Attributions
25%
Earthquake
25%
Service Provider
20%
Consumer Associations
16%
Senkaku Islands
16%
Sense of Control
16%
Consumer Complaints
16%
Social Belongingness
16%
Chinese People
16%
Socially Excluded
16%
Product Switching
16%
Brand Switching
16%
Japan
16%
Consumer Products
16%
Social Connection
16%
Consumer Brands
16%
Formal Complaints
12%
Responsibility Attribution
12%
Resource Availability
12%
Cognitive Resources
12%
Misfortune
12%
Negative Reactivity
12%
Two-field
12%
Eastern Japan
8%
Fukushima nuclear Power Plant Accident
8%
Fukushima nuclear Power Plant
8%
Future Food
8%
Nuclear Radiation
8%
Radiation Leakage
8%
Private Owner
8%
Reactor Coolant System
8%
Food Shortage
8%
Complaint Data
8%
Blame Attribution
8%
Food Safety
8%
Service Context
8%
Safety Concerns
8%
Real-time Market
8%
Cognitive Appraisal
8%
Coping Strategies
8%
Embassy
8%
Japanese Companies
8%
Data Market
8%
Consumer Response
8%
Animosity
8%
Role of Emotions
8%
Tsunami
8%
Japanese Government
8%
China
8%
Social Sciences
Emotions
100%
Service Provider
57%
Laboratory Experiment
50%
Japan
21%
Power Plant
14%
Chinese
14%
Cooling System
7%
Basic Supply
7%
Food Shortages
7%
Food Safety
7%
China
7%