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Does Customer Participation Lead to Better Service Outcomes? The Flow Experience Perspective
陳華, Wa Kimmy
(PI)
Project
:
Research project
Overview
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Explore the research topics touched on by this project. These labels are generated based on the underlying awards/grants. Together they form a unique fingerprint.
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Weight
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Business & Economics
Boundary Conditions
6%
Curiosity
6%
Customer Participation
96%
Customer Service
37%
Economic Value
6%
Efficacy
5%
Enjoyment
27%
External Validity
9%
Flow Experience
100%
Goods
7%
Helping Behavior
8%
Internal Validity
8%
Labour Costs
9%
Logic
13%
Marketing Research
6%
Neglect
5%
Netnography
8%
New Services
6%
Participation
23%
Perceived Service Quality
7%
Production Process
5%
Psychological
9%
Rationale
5%
Self-efficacy
8%
Service Evaluation
32%
Service-dominant Logic
14%
Servicing
6%
Survey Data
8%
Sustainability
6%
Value Co-creation
7%
Voice Behavior
8%
Work Stress
7%