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Does Customer Participation Lead to Better Service Outcomes? The Flow Experience Perspective
陳華, Wa Kimmy
(PI)
Project
:
Research project
Overview
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Explore the research topics touched on by this project. These labels are generated based on the underlying awards/grants. Together they form a unique fingerprint.
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Business & Economics
Flow Experience
100%
Customer Participation
96%
Customer Service
37%
Service Evaluation
32%
Enjoyment
27%
Participation
23%
Service-dominant Logic
14%
Logic
13%
External Validity
9%
Psychological
9%
Labour Costs
9%
Netnography
8%
Self-efficacy
8%
Voice Behavior
8%
Internal Validity
8%
Helping Behavior
8%
Survey Data
8%
Work Stress
7%
Goods
7%
Perceived Service Quality
7%
Value Co-creation
7%
Servicing
6%
Boundary Conditions
6%
Sustainability
6%
Marketing Research
6%
New Services
6%
Curiosity
6%
Economic Value
6%
Efficacy
5%
Neglect
5%
Production Process
5%
Rationale
5%