Projects per year
Personal profile
Chinese Name
陳華
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Dive into the research topics where Wa Kimmy CHAN is active. Topic labels come from the works of this scholar.
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Promoting Creativity in Temporary Customer-Employee Workgroups? Understanding the Psychological Processes of Joint Collaboration on Idea-Generating Performance
1/01/19 → 31/12/21
Project: Research project
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How Does Workplace Ostracism Influence Service Employees' Coproduction Effectiveness with Customers
1/01/14 → 31/12/16
Project: Research project
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Does Customer Participation Lead to Better Service Outcomes? The Flow Experience Perspective
1/01/13 → 31/12/15
Project: Research project
Research Output
- 7 Article
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What Feedback Matters? The Role of Experience in Motivating Crowdsourcing Innovation
CHAN, W. K., Li, S. Y., Ni, J. & Zhu, J. J. J., Jan 2021, In: Production and Operations Management. 30, 1, p. 103-126 24 p.Research output: Contribution to journal › Article › peer-review
3 Citations (Scopus) -
An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments
CHAN, W. K., Yim, C. K. & Gong, T., 1 Nov 2019, In: Journal of Service Research. 22, 4, p. 371-387 17 p.Research output: Contribution to journal › Article › peer-review
6 Citations (Scopus) -
Service with emoticons: How customers interpret employee use of emoticons in online service encounters
LI, S. X., CHAN, W. K. & Kim, S., 1 Feb 2019, In: Journal of Consumer Research. 45, 5, p. 973-987 15 p.Research output: Contribution to journal › Article › peer-review
48 Citations (Scopus) -
Good to Be Novel? Understanding How Idea Feasibility Affects Idea Adoption Decision Making in Crowdsourcing
CHAN, W. K., Li, S. Y. & Zhu, J. J., Aug 2018, In: Journal of Interactive Marketing. 43, p. 52-68 17 p.Research output: Contribution to journal › Article › peer-review
7 Citations (Scopus) -
Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate
CHAN, W. K., Gong, T., Zhang, R. & Zhou, M., 1 Aug 2017, In: Journal of Service Research. 20, 3, p. 259-274 16 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile29 Citations (Scopus)