Projects per year
Personal profile
Chinese Name
陳華
Biography
Kimmy Wa Chan, PhD, is a Professor of Marketing in Hong Kong Baptist University. Her research interests pertain to four major areas – including customer relationship management, customer participation and value co-creation, human-technology interaction, and organisational frontlines – that have generated significant theoretical and managerial contributions. Her work has been published in premier journals including Journal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Production and Operations Management, Journal of Retailing, Journal of Service Research, Journal of the Academy of Marketing Science, Journal of Interactive Marketing, Journal of Business Research, and Journal of Advertising, among others. Kimmy serves as a member of the Editorial Review Board of Journal of Marketing, Journal of Service Research, Cornell Hospitality Quarterly, and Asia Pacific Journal of Management, among others. She received emerald literati awards for excellence and outstanding reviewer awarded by Journal of Marketing. She is also prestigiously awarded as Marketing Science Institute’s Young Scholar.
Research Interests
Services Marketing, Customer Relationship Management
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
-, PhD, Honorary Research Fellow, Contemporary Marketing Center, University of Hong Kong
1 Sept 2009 → …
Award Date: 1 Sept 2009
External positions
Advisory Board Member of Research Centre for ESG (CESG), the Hang Seng University of Hong Kong
2 Jun 2022 → 31 Aug 2024
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Dive into the research topics where Wa Kimmy CHAN is active. Topic labels come from the works of this scholar.
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Marketing with Impure Altruism: When and Why Second Language Use Helps Cause-Related Marketing
1/01/24 → 30/06/26
Project: Research project
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Promoting Creativity in Temporary Customer-Employee Workgroups? Understanding the Psychological Processes of Joint Collaboration on Idea-Generating Performance
1/01/19 → 31/12/21
Project: Research project
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How Does Workplace Ostracism Influence Service Employees' Coproduction Effectiveness with Customers
1/01/14 → 31/12/16
Project: Research project
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Does Customer Participation Lead to Better Service Outcomes? The Flow Experience Perspective
1/01/13 → 31/12/15
Project: Research project
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Detrimental Effects of Anthropomorphism on the Perceived Physical Safety of Artificial Agents in Dangerous Situations
Li, S. X., Kim, S., Chan, W. K. & McGill, A. L., 11 Feb 2023.Research output: Contribution to conference › Conference paper
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Detrimental Effects of Anthropomorphism on the Perceived Physical Safety of Artificial Agents in Dangerous Situations
Li, S. X., Kim, S., Chan, W. K. & McGil, A. L., May 2023.Research output: Contribution to conference › Conference paper › peer-review
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Detrimental Effects of Anthropomorphism on the Perceived Physical Safety of Artificial Agents in Dangerous Situations
Li, X., Kim, S., Chan, K. W. & McGill, A. L., 19 Jul 2023, (Accepted/In press) In: International Journal of Research in Marketing. 48 p.Research output: Contribution to journal › Journal article › peer-review
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Guest editorial: Emerging digital technologies and professional services: Current and future research agenda
Sharma, P., Chan, W. K. & Kingshott, R., 24 Mar 2023, In: Journal of Service Theory and Practice. 33, 2, p. 141-148 8 p.Research output: Contribution to journal › Editorial
Open Access -
How to Promote Death-related Consumption? A Perspective from Marketing Communication
Li, S. X., Huang, L. L. & Chan, W. K., Aug 2023.Research output: Contribution to conference › Conference paper › peer-review
Prizes
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AMA Sheth Foundation Doctoral Consortium, W.P. Carey School of Business, Arizona State of University
CHAN, Wa Kimmy (Recipient), 2007
Prize: Other distinction
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Best Service Article of Journal of Marketing, “Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures”, Service Marketing Special Interest Group (SERVSIG) of American Marketing Association (AMA)
CHAN, Wa Kimmy (Recipient), 2011
Prize
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Best Track Paper Award of the Service Track, “Examining the Roles of Customer-Staff Proximity in Service Recovery Evaluations: Emotion Coping and Expectations/Perceptions Moderating,” American Marketing Association (AMA) Educators’ Summer Conference at Washington, United State.
CHAN, Wa Kimmy (Recipient), 2007
Prize
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Conference President of the Scientific Committee, HR/Marketing Track at 13th International Research Seminar on Service Management at Lalonde Conference
CHAN, Wa Kimmy (Recipient), 2014
Prize: Other distinction