Keyphrases
Post-recovery Satisfaction
88%
Mediating Role
79%
China
75%
Customer Satisfaction
72%
Service Recovery
69%
Moderating Role
53%
Service Failure
52%
Customer Engagement
52%
New Product Development
45%
Distributor
41%
Interactional Justice
37%
Relationships Exploration
37%
Product Innovation Performance
36%
Justice Perception
32%
Moderating Effect
31%
Cultural Consumption
29%
Hong Kong
29%
Service Recovery Justice
27%
Service Recovery Performance
27%
Customer Retention
27%
Justice
27%
Innovation Capability
27%
Brand Equity
27%
Virtual Influencer
27%
Repurchase Intention
26%
Disconfirmation
25%
Concern for Face
23%
Museum Visit
23%
Dynamic Capabilities Perspective
22%
Knowledge Transfer
20%
Business Networks
20%
Product Development Strategy
20%
Museum
20%
Distributive Justice
20%
Conceptual Model
20%
Recovery Justice
19%
Dynamic Capabilities
19%
Innovative Products
18%
Cultural Variables
18%
Opportunism
18%
Corporate Social Responsibility
18%
Chinese Consumers
17%
Social Media
17%
Engagement Activities
17%
Museum Visitors
16%
Development Outcomes
16%
Customer Value
16%
Channel Management
16%
Mediating Mechanism
15%
Consumer Attributions
13%
Social Sciences
Justice
100%
Simultaneous Engineering
79%
China
77%
Chinese
52%
Dynamic Capability
34%
Corporate Social Responsibility
32%
Hong Kong
27%
Innovation Capability
27%
Influencer
27%
Opportunism
27%
Brand Equity
27%
Consumer Behavior
23%
Museum
23%
Product Development
23%
Knowledge Transfer
22%
Social Network
21%
Telecommunication
19%
Business Network
18%
Emerging Market
18%
Development Strategy
18%
Channel Management
16%
Marketing Channel
16%
Online Survey
13%
Customer Loyalty
13%
Coproduction
13%
Museum Visit
13%
Customer-Orientation
13%
Consumer Goods Industry
13%
Co-Creation
13%
Social Capital
13%
Quality of Service
13%
Web Site
13%
Virtual Community
13%
Identity
13%
Joint Venture
13%
Cultural Context
13%
Cultural Factor
13%
Autonomy
13%
Psychology
13%
Subsidiary Company
13%
Conspicuous Consumption
13%
Survey Analysis
10%
Foreign Company
9%
Knowledge Flows
9%
Knowledge Management
9%
Distributive Justice
8%
Influencer Marketing
6%
Consumer Attitude
6%
Young Adults
6%
Resource Based View
6%
