Keyphrases
Post-recovery Satisfaction
100%
Mediating Role
89%
China
84%
Customer Satisfaction
82%
Service Recovery
78%
Moderating Role
60%
Service Failure
59%
Customer Engagement
59%
New Product Development
51%
Distributor
47%
Interactional Justice
42%
Relationships Exploration
42%
Product Innovation Performance
40%
Justice Perception
36%
Moderating Effect
35%
Cultural Consumption
33%
Hong Kong
33%
Service Recovery Justice
31%
Service Recovery Performance
31%
Customer Retention
31%
Justice
31%
Innovation Capability
31%
Brand Equity
31%
Virtual Influencer
31%
Repurchase Intention
30%
Disconfirmation
28%
Concern for Face
27%
Museum Visit
26%
Dynamic Capabilities Perspective
25%
Knowledge Transfer
23%
Business Networks
23%
Product Development Strategy
23%
Museum
23%
Distributive Justice
23%
Conceptual Model
22%
Recovery Justice
22%
Dynamic Capabilities
22%
Innovative Products
21%
Cultural Variables
21%
Opportunism
21%
Corporate Social Responsibility
21%
Chinese Consumers
19%
Social Media
19%
Engagement Activities
19%
Museum Visitors
18%
Development Outcomes
18%
Customer Value
18%
Channel Management
18%
Mediating Mechanism
17%
Consumer Attributions
15%
Social Sciences
Justice
97%
Simultaneous Engineering
90%
China
87%
Chinese
59%
Dynamic Capability
38%
Hong Kong
31%
Innovation Capability
31%
Influencer
31%
Opportunism
31%
Brand Equity
31%
Consumer Behavior
26%
Museum
26%
Product Development
26%
Knowledge Transfer
24%
Social Network
24%
Telecommunication
22%
Business Network
21%
Emerging Market
21%
Corporate Social Responsibility
21%
Development Strategy
21%
Channel Management
18%
Marketing Channel
18%
Online Survey
15%
Customer Loyalty
15%
Coproduction
15%
Museum Visit
15%
Customer-Orientation
15%
Consumer Goods Industry
15%
Co-Creation
15%
Social Capital
15%
Quality of Service
15%
Web Site
15%
Virtual Community
15%
Identity
15%
Joint Venture
15%
Cultural Context
15%
Cultural Factor
15%
Autonomy
15%
Psychology
15%
Subsidiary Company
15%
Conspicuous Consumption
15%
Survey Analysis
11%
Foreign Company
10%
Knowledge Flows
10%
Knowledge Management
10%
Distributive Justice
10%
Influencer Marketing
7%
Consumer Attitude
7%
Young Adults
7%
Resource Based View
7%
