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Ho Yan KWAN, Dr
Lecturer I
,
School of Continuing Education
https://orcid.org/0000-0002-7312-3373
Email
hoyankwan
hkbu.edu
hk
2012
2025
Research activity per year
Overview
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Network
Projects / Grants
(3)
Research Output
(21)
Prizes / Awards
(3)
Activities
(4)
Similar Scholars
(6)
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Dive into the research topics where Ho Yan KWAN is active. Topic labels come from the works of this scholar. Together they form a unique fingerprint.
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Keyphrases
Hong Kong
79%
Cultural Consumption
71%
Customer Engagement
66%
Disconfirmation
60%
Corporate Social Responsibility
55%
Service Failure
50%
Museum
49%
Customer Satisfaction
43%
Restaurants
41%
Museum Visitors
40%
Customer Value
38%
Moderating Role
38%
Post-recovery Satisfaction
33%
Prior Expectations
33%
Customer Attributions
33%
Reference Effect
33%
Bond Value
33%
Positive Disconfirmation
33%
Customer Relationship Management
33%
Personal Well-being
33%
Personal Identity
33%
Service Failure Recovery
33%
Cultural Consumers
33%
Consumer Well-being
33%
Arts Consumption
33%
Customer Co-production
33%
Luxury Consumption
33%
Egoism
33%
Altruistic Value
33%
Museum Visit
33%
Self-determination Theory
33%
Self-identity
33%
COVID-19
33%
Brand Equity
33%
Customer Loyalty
33%
Altruism
33%
Performing Arts
33%
Positive Attitude
28%
Service Provider
27%
Interaction Effect
26%
Customer-company Identification
25%
Perceived Corporate Social Responsibility
25%
Pizza
22%
Service Recovery
22%
COVID-19 Pandemic
22%
Consumer Attitudes
22%
Consumer Purchase
22%
Affective Attitude
20%
Cultural Contexts
17%
Customer Commitment
16%
Social Sciences
Corporate Social Responsibility
100%
Hong Kong
73%
Museum
55%
Justice
38%
Cultural Context
37%
Brand Equity
33%
Consumer Behavior
33%
Co-Creation
33%
Customer Loyalty
33%
Coproduction
33%
Luxury
33%
Autonomy
33%
Psychology
33%
Altruism
33%
Identity
33%
Chinese
33%
COVID-19
33%
Service Provider
27%
Consumer Attitude
22%
COVID 19 Epidemic
22%
Lockdown
11%
Sales Promotion
11%
Cultural Organizations
11%
Hospitality
8%
Social Responsibility
8%
Price
7%
Tourism Management
6%
Competitive Advantage
6%
Tourism
6%
Emotions
5%
